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1- Please mention if you have had a new experience with the service. The process of solving my problem was ……..*
2- Please mention if you have experienced a new service process. The customer service representative was very friendly.*
3-Which of the following characteristics was most prominent in the customer service representative?*
4- Which of the characteristics of the customer service representative did you not like?*
5- The customer service representative answered my request quickly.*
6- What best describes your experience with a customer service representative?6- What best describes your experience with a customer service representative?*
7- Was the customer service representative highly knowledgeable?*
8- Customer service*
9- The waiting time to solve my problem was satisfactory*
10- My phone call was immediately transferred to the responsible person*

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